NuvaLife: Scam Site

Last night I discovered I have had a reoccurring monthly charge on my credit card of $19.95. This is from an online purchase I made at the end of 2011. Only now did I go online and read reviews about the company. It is a scam company that automatically enrolls you in a membership with the goal that you will pay the monthly fee before you realize it. They must be pretty successful at this because they apparently have 24-hour on-line customer support. Below is my conversation with Nick at 11pm last night. To think I was just trying to get the LaraBars a little cheaper than the $1.65/each they charge me at Trader Joes.

Nick Adams> Hi there. Nick Adams> Greetings. Kevin Burrill> Hi Nick Kevin Burrill> I have a concern Kevin Burrill> I recognize this is my fault for not checking my monthly statements and realizing I was a member with you Kevin Burrill> But I don't understand how I ever became a member in the first place Nick Adams> Please allow me a moment while I pull up your account. Nick Adams> Thanks. Nick Adams> Thanks for holding. Nick Adams>  Burrill Kevin CA Sacramento 95828 ??? Kevin Burrill> that's correct Nick Adams> As per my record, Nick Adams> you joined the membership when you placed your order with us for "LARABAR® - LARABAR, Chocolate Chip Brownie, 1.6 oz (16 Bars)". Kevin Burrill> I didn't know I joined. I was just trying to buy some Larabars Nick Adams> Also, record shows that Nick Adams> you contacted our call support to get this membership canceled and Kevin Burrill> I just did that tonight when I realized I was a member Nick Adams> a refund in the amount of $19.95 was also issued to you. Nick Adams> Please note that joining membership was not automatic nor obligatory Nick Adams> You specifically agreed to the Terms of Offer of membership to join the membership. Kevin Burrill> It wasn't automatic? Then how did I join? Kevin Burrill> Did I check a box with my order? Nick Adams> You agreed to the Terms of Offer of membership on the checkout page to join the membership. Kevin Burrill> I have no recollection of that Kevin Burrill> Do you find it odd in two years as a member I have made zero additional purchases? Nick Adams> No, I do not find it odd because Nick Adams> you yourself joined membership nd it was upto you whether to place any further orders Nick Adams> at the discounted prices or not. Nick Adams> You should have read the terms of offer very clearly before agreeing to them. Nick Adams> As per our checkout procedure, Nick Adams> every customer has to check a box him/herself to confirm that they had read and agreed the terms of offer. Nick Adams> Once any customer does that it is not our responsibility to check whether they have been placing any order in the 2 years or not. Nick Adams> Still as a courtesy $19.95 refund was issued to you. Kevin Burrill> could I have made my purchase without being a member? Nick Adams> Yes, you could have and that is what I am trying to explain to you that Nick Adams> on the checkout page, Nick Adams> you had 2 options: Nick Adams> 1 was to place the order as a member and other was as a non member. Nick Adams> Had you placed that order Kevin Burrill> As a courtesy could you refund me another $370.05? Nick Adams> without joining the membership, Nick Adams> you would not have been charged for the membership fee. Nick Adams> but you would not have availed the discounted price and free shipping offer. Nick Adams> I am sorry but full refund can not be issued to you. Nick Adams> Though, please hold while I check with my manager for any further available refund to you. Nick Adams> Thanks. Kevin Burrill> Let me know what you can do for me Kevin Burrill> Maybe we can meet half way or something Nick Adams> Thanks for holding. Nick Adams> As a courtesy, I have issued you further 2 months refund in the amount of $39.90. Kevin Burrill> Okay. Thanks Nick. I appreciate your help tonight. Nick Adams> Now total refund issued to you is 59.85. Nick Adams> You are welcome. Nick Adams> Is there any thing else I may assist you with? Kevin Burrill> Nope. That was it. Nick Adams> Thank you for chatting with us and have a nice time. Nick Adams> Please rate my support services. Kevin Burrill> This is a very interesting business plan you guys have. Kevin Burrill> Ok. Nick Adams> Good Bye.